Returns & Replacement Policy


Conditions to be eligible for the Returns & Replacement Policy:

      1. Item(s) must be in their original, unused condition.
      2. Replacement for items are subject to inspection and checking by the Pmkk Gems team.
      3. Product should be with
      a) Original Product Certificate
      b) Original/Copy of Invoice,
      c) Packaging, documentation,
      d) Lab certificates.

Note: We will not accept return if any of above mentioned things are missing.

Return Policy for Loose Gemstones:

You can return the gemstone with 90% money paid for the gemstone. Customer should inform us for return and replacement within 7-10 Days after getting the delivery. Customers have to give a valid reason for return.

Important Notes:

      1. Shipping charges, VAT and duties are not refundable.
      3. Restocking Fees will be 5% of invoice value.
      4. If you cancel your order after opting for paid certification, we will deduct the certification cost.
      5. Return shipment is at the customer’s cost
      6. Payment Gateway charges, 5% will not be refunded.
      7. Returns will take 7-10 business days to process (from the receiving date of the product at our address). Please note that the credit card company / banks may take another week to reflect that in your account.
      8. For a refund, the customer has to return the product to the company within 15 days as per the above conditions So that we can show that product back on availability

Return Policy for Customized Jewellery:

Any custom jewellery made for you like rings, pendants, bracelets, etc will not be returned.

    If Customer request for buying another product customer can buy 70% of invoice value on the website in the future.(time period within 3 months)
      Customer should inform us within 48 hours after getting the delivery.
      If you cancel your jewellery order, Pmkk Gems will deduct making charges of 30% off the total purchase price.
      Note: We will hold your money for 3 months in this period you can buy loose gemstones from the website, In Case you will not buy within the given time frame we will not be liable to pay invoice value.

Important Notes:

      1. Shipping charges, VAT and duties are not refundable.
      2. Restocking Fees will be 5% of invoice value.
      3. If you cancel your order after opting for paid certification, we will deduct the certification cost.
      4. Return shipment is at the customer’s cost
      5. Payment Gateway charges, 5% will not be refunded.
      6. Returns will take 7-10 business days to process (from the receiving date of the product at our address). Please note that the credit card company / banks may take another week to reflect that in your account.